Terms and conditions
Last updated: August 7, 2026
By using the services of ENIC Cargo Logistics, you accept the terms described below. The full operating policies are published on the Policies and FAQs page.
Scope of the service
Our service begins when we receive your package at our Miami warehouse and ends when we hand it to you at our offices in Nicaragua or at the agreed delivery address. The transit times of outside carriers up to our warehouse are not under our control.
Rates and quotes
Quotes generated on this site are estimates based on published rates. The final amount is set by the weight verified at our Miami warehouse. Electronic items with an invoice above US$400 incur a 10% surcharge on the invoice value.
Promotions
Promotions are valid only within the dates announced. Any package received outside those dates is charged at the regular rate.
Prohibited items
We do not transport drones, spy cameras, specialized binoculars, pornography, sharp objects, cash, perishable food, animals, syringes, explosives, radioactive material, tires or vapes.
Guarantees and liability
On ocean shipments, no guarantee is offered for fragile items that travel without adequate packaging or without FRÁGIL marking. A package is considered abandoned after one month without being picked up, and from that point ENIC Cargo Logistics is not responsible for it.
Claims
Claims are filed using the form our customer service team provides. The response window is 10 to 15 business days.
Tracking
The tracking published on this site is in a demonstration phase and shows simulated data for illustrative purposes. For the real status of your shipment, check with any of our authorized channels.
Contact
ENIC Cargo Logistics. Email: management@eniccargo.com. WhatsApp Managua: +505 8451 3305.